General Questions


Hi there! Have some questions about our company? Find the answers below. 
  • How big is your company?

    We are a family-run business.  Our combined skills include Video Production, Art Design, online video marketing strategies, and business administration and much more to ensure that your company's needs are met.

  • What makes your company different?

    The difference can be found in our passion for helping other businesses become successful. Seeing YOU prosper is our goal.


    Our company DNA includes the following:


    ▪Specialized knowledge and experience in video marketing

    ▪More communication and involvement than what larger agencies provide.

    ▪Strategic partnerships and advice for potential opportunities to grow your brand.

    ▪Use of our own services to grow our business; we know what works.


  • How many clients have you worked with?

    We have helped a few business, our client testimonials speak for themselves. Please feel free to view these HERE

  • Add account management, Will this work for my type of business?

    Do your customers use the internet? Yes! 

    Then we strongly believe this will work for you. Our goal is to identify problems and provide great solutions to grow your targeted following, driving warm leads towards your business.


  • How can you help my business?

    Some of the fundamental ways in which your business could benefit include increased funnel or
    website traffic, new customers and more brand awareness 


  • Can you increase leads for my business?

    We guarantee it! The specialised knowledge we have in video marketing ensure that we can find and motivate targeted audiences to your website consistently, as well as to your place of business.


  • How often do you communicate with clients?

    We make contact with our clients on a fortnightly basis however, if we can speak with you more often, we endeavour to do so. Our calls are focused on your results, our strategies, business updates and any other areas our clients wish to discuss. 


  • What services do you provide?

    We provide the following services:

    • Commercial Video Production
    • YouTube optimisation

  • What are your business hours?

    We start work at 9:30am till 5:30pm Sunday to Friday. We are closed on Saturdays.


  • How do I get started?

    There are many ways to contact us and we’d love to hear from you;


    📱 0121 817 9204 

    📧 hello@mbivisuals.com

    💻 mbivisuals.com


    Our Customer Service dept will identify your needs and determine goals to ensure that your business develops.


  • How soon can I get started?

    From the time you make contact with us, your brand awareness can be improved within 7 to 15 days.


  • How do I renew my subscription?

    Log into your customer portal, simply call us on 0121 817 9204 or send us an email at customerservices@mbivisuals.com 

    & we will renew your subscription for you.

  • What type of payment methods do you accept?

    We accept all credit or debit cards, you can also pay by direct debit.

  • Can I get a full refund?

    Because of the nature of the services, we offer a 15%  money back guarentee

  • I can’t find my original receipt. What should I do?

    Not to worry. We keep a record of all transations, reciepts and invoices & can provide this for you via email, PDF format.

  • Can you increase my awareness?

    Our aim is to improve business social accounts, just like yours by connecting them with millions of people most likely to invest.


  • How much do your services cost?

    We provide a variety of packages dependant on the needs of each client. For example, our Corporate Video services range from around £497 to £10,000 (Depending on your budget and size of project, our highest figure may be exceeded). 

  • What platforms should I be on?

    Right now, the only platform we use is facebook, as we beilve in focusing on one medium and maximising the returns.


  • What is retargeting?

    Retargeting is also known as remarketing. After users leave your website, your brand is kept ahead of bounced traffic using this form of online advertising. Retargeting is a means of reaching the 98% of users who do not convert immediately as opposed to the average 2% of web traffic that do. 

  • Why do I need an advertising budget?

    We highly suggest an ad spend budget. The process of increasing your sales and awareness at a low cost, growing your poteciel customers and leveraging your social media data can take a few hours with a budget, whereas without could take months.


  • How long does it take to start seeing results?

    Our campaigns run for 6 months, with an option of an extended period. Within the first month of using MBI Visuals, some of the expected benefits you’ll see include:

    • Stronger brand loyalty
    • Increased warm leads 
    • Greater brand awareness

  • Can you set up my social media accounts for me?

    We can set up your facebook ad account, if not already created.


  • Do you send reports?

    When you begin your contract with us, we will send you monthly warm lead reports via email. This will allow you to track all of your facebook ad data.


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